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New Customer

How a New Customer is defined and calculated

Written by Frank Birzle

Count of unique customers that placed their first order


Formula

New Customer Customer = DISTINCT(Customer ID) WHERE Net Order = 1 AND Customer Order Count = 1

Explanation

New Customers are the Count of Unique Customers who placed their first Net Order in the selected Date Range.

Notes

Customers that purchase a "Gift Card" in their first order are also treated as new customers even though they aren't by Shopify.

Someone can be a New Customer and not a Gross New Customer, if their first order was returned, then they are only considered a New Customer with their first non returned (net) order - whereas Gross New Customer does not have this filter.

Used in the following reports

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