Customer Order Count = SUM (Gross Order) FOR EACH (Customer)

Simply said, the number of orders a unique customer placed.

A bit more technical - The sum of every unique order ID excluding those with the Payment Status "Voided" for each unique customer ID.

We use the same definition as Shopify to define a customer and base it on the email address. Every new email address an order is placed from will create a new customer.

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