Repeat Order Rate

How the Repeat Order Rate is defined and calculated

Maximilian Rast avatar
Written by Maximilian Rast
Updated over a week ago

Percentage of Repeat Orders that match criteria


Repeat Order Rate = (COUNT DISTINCT(Order ID) WHERE Customer Order Count > 1 AND Dimension = xxx) / (COUNT DISTINCT(Order ID) WHERE Customer Order Count = > 1)


This KPI is contextual - it's the percentage of first orders that fulfill a certain requirement.

In context of a product for example, the Repeat Order Rate will tell you what percentage of Repeat Orders contain this product.


Since an order can contain multiple products, the sum of this value across all products is likely going to be larger than 100%.

Used in the following reports

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