After connecting your Shopware store to Klar for the first time, Klar imports all your historical order data. To avoid affecting your shop's performance during this process, Klar applies rate limiting throughout the import.
tl;dr
Klar rate-limits the initial import to protect your server
Check with your tech team that your server can handle the request rates below
Klar also responds to HTTP 429 responses and backs off automatically
Shopware 5
Parameter | Value |
Orders per request (page size) | 500 |
Wait time after each request | 10 seconds |
Intermittent back-off | 5 seconds every 50 requests |
Back-off on rate limiting (HTTP 429) | 50 seconds |
Shopware 6
Parameter | Value |
Orders per request (page size) | 2,000 |
Wait time after each request | 10 seconds |
Intermittent back-off | 5 seconds every 50 requests |
Back-off on rate limiting (HTTP 429) | 50 seconds |
If your server returns an HTTP 429 (rate limit exceeded), Klar backs off automatically and retries. If you have concerns about server load during the initial import, reach out to us via the in-app chat.